You have the right to return the products you purchased and request their replacement in all cases in which, due to proven fault on the part of our company, you were delivered products other than or substantially different from those you ordered. For any questions, please contact us.
If you regret it, you can return the product (withdraw) within 14 calendar days from the date of purchase and your money will be refunded.
Product damage
It is recommended to customers of the online store that when they receive products in glass packaging and these have been damaged, cracked or completely destroyed, they should contact the courier company within 24 hours of the time of receipt. In order to be compensated for any damage, they should not remove the products from the package and deliver them exactly as they were received by the courier company within 24 hours.
Order Cancellation
Order cancellation can be done in the following cases:
Before completing the order, during the online ordering process you can go back and remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but the product has not yet been shipped, you can notify us by phone or e-mail and one of our associates will take care of the cancellation of your order. After receiving the product, call us at 22510 22222 or contact us via the website’s e-mail form, explaining the reason for which you wish to cancel the order. One of our associates will serve you immediately and inform you of all your options. In case your order has already been invoiced and you wish to cancel it, then contact 22510 22222 and provide your order details.